Shipping policy
Thank you for shopping with AlivenHome.
Order Processing
- All orders are processed within 1–3 business days.
- Orders are not processed or shipped on weekends or public holidays.
- Once your order has been processed, you will receive a shipping confirmation email with tracking information (when available).
Shipping Times
We currently ship to Canada.
| Destination | Processing Time | Estimated Shipping Time |
|---|---|---|
| Canada | 1–3 Business Days | 6–9 Business Days |
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking information. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout. AlivenHome is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Contact Us
If you have any questions regarding your order or shipment, please contact us at: