Refund policy
30-Day Refund Policy
At AlivenHome, your family's safety is our priority. We stand behind the quality of our products and want you to shop with confidence.
If you are not completely satisfied with your purchase, we offer eligible refunds within 30 days of delivery, subject to the terms outlined below.
30-Day Refund Eligibility
Refund requests must be submitted within 30 days from the date your order is marked as delivered.
To be eligible for a refund, the following conditions must be met:
- Your request is submitted within 30 calendar days of delivery.
- You provide your order number and a description of the issue.
- The product was purchased directly from AlivenHome.
- The circumstances of your request meet the eligibility requirements outlined in this policy.
No Returns Required
At this time, AlivenHome does not accept product returns.
Depending on the circumstances of your claim, we may issue a full or partial refund without requiring you to send the product back. In some cases, we may request photographs, videos, or additional information to verify the issue before approving a refund.
Please do not ship any products back unless specifically requested by our support team.
Any items sent back without prior authorization may not be accepted or processed.
Eligible Refund Circumstances
You may qualify for a refund if:
Damaged or Defective Products
If your product arrives damaged or is defective upon arrival, please contact us within 30 days of delivery and provide:
- Your order number.
- Clear photographs or videos showing the issue.
- A brief description of the problem.
Once verified, we will determine whether you qualify for a full or partial refund.
Incorrect Items Received
If you receive an item that differs from what you ordered, please contact us within 30 days of delivery.
After verification, we may provide an eligible refund if the error originated on our end.
Product Performance Issues
If your AlivenHome product is not functioning as intended under normal use conditions, please contact our support team.
We may first provide troubleshooting assistance to help resolve the issue. If the issue cannot be resolved and your request qualifies under this policy, an eligible refund may be issued.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe and is determined to be lost in transit, please contact us for assistance.
Refund eligibility for lost packages will be determined after we verify the shipping status with the carrier.
Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
- Requests submitted more than 30 days after delivery.
- Damage resulting from misuse, abuse, improper installation, or unauthorized modifications.
- Products damaged due to accidents or improper handling after delivery.
- Orders placed using incorrect shipping information provided by the customer.
- Delays caused by customs clearance procedures or circumstances beyond our reasonable control.
- Normal wear and tear from regular use.
- Purchases made through third-party retailers or marketplaces (please contact the original seller directly).
Refund Review Process
All refund requests are reviewed individually by our support team.
Submitting a request does not automatically guarantee approval. We reserve the right to request additional information when necessary, including:
- Photographs of the product.
- Video demonstrations of the issue.
- Shipping documentation.
- Proof of purchase.
Providing complete and accurate information will help us process your request more efficiently.
Refund Processing Time
If your refund request is approved:
- Refunds will be issued to your original payment method whenever possible.
- Please allow 5–10 business days for the refund to appear in your account after it has been processed.
- Processing times may vary depending on your payment provider or financial institution.
Original shipping fees are non-refundable unless the refund is the result of our error or a verified product defect.
How to Request a Refund
To submit a refund request, please email our support team at:
Please include:
- Your full name.
- Order number.
- A description of the issue.
- Supporting photographs or videos, if applicable.
Our team will review your request and respond as quickly as possible.
Policy Updates
AlivenHome reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will apply only to purchases made after the revised policy becomes effective.
Contact Us
If you have any questions regarding this Refund Policy, please contact:
AlivenHome Support
Email: support@alivenhome.com